Chatbots have become a competitive necessity for the banking industry. Today, in the remote era, tech-savvy customers want every solution online. Using Conversational AI in banking has been a game changer. With AI-enabled agents, the speed of query resolution and customer support have been minimized to the least, i.e., 4 minutes per query. Furthermore, automation helps banks in improving their operations, leading to better efficiency.
If there’s one thing that banking customers need the most, it’s their trust in the bank. After all, we’re talking about huge amounts of money that customers invest. On the other hand, it’s very difficult for the banks to handle the daily queries of millions of customers who need answers 24×7. So, what’s the workaround?