The new global market has given rise to remote working at a scale never seen before. The new wave of digitization and digital commerce has created a market that is even more globalized.

We have been closely watching the innovations and trends in the Business Process Outsourcing (BPO) industry. Over the course of this year, we have spoken to three subject matter experts at various knowledge-sharing webinars to learn about their recommendations on generating new clients, key success stories, market challenges and more.

Based on these interactions, we’ve compiled a handbook based on the two make-or-break aspects of BPOs: client generation and talent cultivation.