Outsourcing, also known as business process outsourcing (BPO), is a rapidly expanding global industry with an estimated value of $221 billion. Located all over the world, outsourcing providers help facilitate business growth by offering an affordable, transparent and effective way to manage workloads that don’t necessarily need to be done in-house.

As businesses worldwide look to cut costs and the future of the modern office space is in flux due to the after-effects of the COVID-19 pandemic, the question of whether to outsource has taken on added significance. This eBook, written in partnership with Payoneer clients in the BPO industry, is geared towards outsourcing agencies as well as those interested in outsourcing work processes, and provides a comprehensive look at the industry today.