The working world has been dramatically reshaped. The way that companies think about and organize around work has changed more in the last three years than at any time in history, and so have employee expectations. Remote and hybrid work are now the norm, and employees expect the freedom and flexibility to work when, where and how they want. Companies must provide this in order to attract and retain talent in what remains one of the most competitive labor markets the world has ever seen.

This report looks at the actions that business leaders are currently taking to enable flexible hybrid work and how organizations are performing against four key pillars: tech empowerment, connection and collaboration, flexibility and fluidity, and trust and empathy. These pillars are critical to enabling new work models and creating a positive employee experience, to support organizational success.